RRefund Policy (Easy Version)
If you’re not happy with your purchase, you have up to 60 days from the day you receive your order to try the product and decide if it works for you.
Return Rules
- You can return your order within 60 days of delivery
- Unopened products qualify for a full refund (shipping fees are not included)
- To get a refund, you need to send back all items you received
Return Address:
19655 E 35th Dr #100, Aurora, CO 80011, USA
Please note: You will need to pay for return shipping. As long as you send your package before the 60-day deadline, it will still be accepted even if it arrives later.
Once we receive your returned items, we will process your refund within a few days.
Need Assistance?
If you have any questions or need help, contact us anytime:
✔ Email: support@visiflora.com
Important Notes
- Items must not be broken or heavily damaged
- All original parts and accessories should be included
In some situations, only a partial refund may be given, such as:
- Opened or used media items (books, CDs, DVDs, etc.)
- Products that are damaged or missing parts not caused by us
- Returns sent after the 60-day period
How Refunds Work
After we receive and check your return, we will send you an email update.
If your refund is approved, the money will be sent back to your original payment method within a few days.
If your card has expired or changed, your bank will usually transfer the refund to your new card automatically.
Exchanges
We only offer replacements for items that are defective or damaged.
If you need to exchange a product, please email us for instructions. Exchanges must be requested within 60 days of delivery.
Contact Information
✔ Order support: Contact BuyGoods through their official website
✔ Phone: +1 (302) 200-3480
✔ Email: support@visiflora.com